Delivery Address

Attetion: The order is shipped according to the delivery address added at the time of purchase, after payment approval, we are unable to change the address due to system automation.

What days and times are deliveries made?

Deliveries are made from Monday to Friday during business hours, excluding holidays. Attention, the delivery period starts to be contacted after payment confirmation.

Mailbox delivery

You will have the option to choose the best option for you according to available courier companies.

How is shipping calculated?

The shipping of your purchases varies according to the location, dimensions and weights of the products. To calculate the freight amount to be paid, choose the product; enter the zip code in the field “Check delivery time” and click on check. In the cart, for each item included in the order, a shipping value is informed depending on a greater quantity of product units or a different item (greater weight and volume) at delivery.

Attetion: The delivery time is informed in working days as soon as you finish the order and starts counting after the payment is approved + 48 working hours for the dispatch time.

Can I request delivery in another country?

Yes! You can add your delivery address and choose the best courier company for your need. We deliver worldwide.

It says delivered and I didn't receive it

If you checked the tracking code that the delivery was made, but you didn't receive the product, don't worry! It may be that the carrier made an undue write-off of delivery or delivered the product to a responsible third party. First, check at the concierge or confirm that someone in charge has received the product. After confirmation if the product is not located, contact our Customer Service so that our team can verify what happened with the carrier.

Delivery delay

Wow! This wasn't supposed to happen.
Some unforeseen events can happen such as natural factors, cargo theft, strikes at carriers, seasonal dates where there is a high volume of deliveries by carriers, such as Black Friday/Black Week, Christmas and New Year.
In these cases, contact our Service Center, we will help you!

Lost order

If you have received information that your order has been lost, please contact our Customer Service so that our team can confirm this information with the carrier.

Involuntary Return

Correios: In case of return by the Correios, in orders with validation “invalid address”, “recipient unknown”, “moved”, “owner not found”, “absent” or similar situation, the value of the return shipping will be the responsibility of the customer.

####**Delivery responsibilities

1) Estimated time does not consider customs clearance processes;
2) The freight value does not include possible import costs at the destination;
3) The documentation and tracking of the order will be sent by email as soon as the order is collected by the chosen carrier;
4) Any questions, we are available to help!

If you still accept delivery, please contact our Customer Service within 7 (seven) calendar days after receiving the order.

Preserve the packaging and invoice of the products, as they will be necessary in case of exchange or return.